Order

  • All orders placed after 1pm on Friday will be processed the following Monday.
  • In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.

Shipping

  • All items are shipped directly from Kokontozai Stores and Warehouse. If you have ordered items more than one, you might receive a separate delivery from each store/warehouse.
  • You will receive regular e-mail updates on the delivery status of your order.
  • Shipping times will vary.
  • Shipping with DHL usually take 3-6 working days.
  • Shipping with FEDEX usually take 3-7 working days.
  • Shipping with EMS usually take 5-10 working days.
  • Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.

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ABOUT KOKONTOZAI

Started in Soho, London in 1996, the Kokon To Zai Multi-brand and music store destination quickly became a creative hub of activity, and gained a following for the unique pieces it sold.

Today it has evolved into a lifestyle store with finely curated pieces of fashion.